ICB Access to General Practice Dashboard
Find out about the Integrated Care Board (ICB) Appointments Data Dashboard, including information on the purpose of the dashboard, how to access it and the data included.
About the dashboard
The ICB Access to General Practice Dashboard provides information about scheduled activity and usage of GP appointments and cloud-based telephony volumes at practice, primary care network (PCN), ICB, regional and national levels. This dashboard aims to inform you about activity in GP practices in your area and the impact of seasonal pressures for management information.
It is accessible to NHS regions and ICBs.
About the data
The dashboard provides two elements of access to general practice information:
Appointments in general practice
The information provided in the GPAD tab is collected from GP systems from participating practices with 99% coverage in England. These include practices using EMIS, TPP, Informatica, Cegedim (previously Vision), Babylon (GP at Hand), Evergreen Life and Medicus GP systems. Dashboard data is updated monthly, on or before the last Thursday of the month.
- A monthly summary of total appointments for practices and PCNs within your ICB for the last 6 months at practice, sub-ICB, ICB and national levels
- A monthly summary of appointments not typically scheduled in advance, broken down by the time between when the appointment was booked and when the appointment took place
- The number of appointments per 1,000 registered patients (available at practice level only)
Total appointments for practices can also be broken down by the time between when the appointment was booked and when the appointment took place, the mode of the appointment, the health care professional type of the person seeing the patient, the national category of the appointment and the service setting of the appointment.
For more information, see Appointments in General Practice: supporting information.
Cloud-based telephony
Information on Cloud-based telephony will be added to the dashboard shortly. Find out more about the Cloud Based Telephony Data Collection.
Getting access
The dashboard is in alpha and ready for access. Access is restricted to NHS regions and ICBs.
To request access contact your regional director of primary care and public health team.
To view the dashboard
Once access has been requested and approved we will send you an onboarding email with the necessary details. The dashboard can then be viewed via the following link.
User feedback
We want this dashboard to be as useful as possible to our users. We would welcome your feedback to help us develop the dashboard further. If you have any feedback, contact [email protected] and add ‘ICB Access to General Practice Dashboard’ in the email’s subject.
Release information
Latest release
15 August 2023 – Alpha 6. The following updates have been released:
- data expanded to rolling 6 months
- appointment status added
- unmapped appointments flag added to download
Terms of use
User access to the private portal (dashboard) is strictly subject to the Dashboard End User Access Agreement.
By accessing the data through the private portal, you are accepting the terms of the Dashboard End User Access Agreement.
Data may be downloaded and analysed using other analytical tools but must not be shared outside the user’s organisation.
Privacy policy
The policy describes what information NHS England collects about you and how it is used to provide you with access to, and enable your on-going use of, the dashboard.
Privacy policy: authorised users of the ICB Appointments Data Dashboard
Full reports and datasets
To see the full GPAD data which powers this dashboard, including accessible versions of the data, see our Appointments in General Practice collection.
Note that data from PCN appointment books is not currently included within the publication.
The CBT data is currently in development and is expected to be made available publicly later in the year. For more information on the data collection, see Cloud-based telephony.
Queries and support
If you have any concerns or issues with the data presented or missing data, email our contact centre: [email protected] (use ‘ICB Access to General Practice Dashboard’ as the email’s subject).
Further information
This privacy policy describes how we collect and manage the data we require for you to use the ICB Access to General Practice Private Dashboard.
Last edited: 20 June 2025 9:12 am