Skip to main content

Digital

Microsoft Dynamics 365: GDPR information

Summary

Why and how we process your data in the Microsoft Dynamics 365 system, and your rights.

Controller NHS Digital
How we use the information (processing activities)

The Microsoft Dynamics 365 customer relationship management (CRM) tool is used by NHS Digital to support and reply to customer enquires.
Does this contain sensitive (special category) data such as health information? No
Who are recipients of this data?

Not applicable
Is data transferred outside the UK? No
How long the data is kept 3 years minimum after no longer required
Our lawful basis for holding this data Public task
Your rights
  • Tick Be informed
  • Tick Get access to it
  • Tick Rectify or change it
  • Cross Erase or remove it
  • Tick Restrict or stop processing it
  • Cross Move, copy or transfer it
  • Tick Object to it being processed or used
  • Tick Know if a decision was made by a computer rather than a person
How can you withdraw your consent?

Consent not the basis for processing
Is the data subject to decisions made solely by computers? (automated decision making) No
The legal basis for collecting this data

Public task and Health and Social Care Act (2012) – Schedule 18, part 10 (1)