Publication, Part of Access to Crisis Care via NHS 111 - Mental Health
Access to crisis care via NHS 111 - Mental Health, April 2025
Official statistics in development
New timeseries information within the Power BI dashboard:
This month we have introduced two new tabs within the Power BI dashboard for this publication. The first is a provider time series line chart on tab 6. It shows the submitted data, existing calculated metrics and some new calculated metrics around call information. The second is a provider time series KPI line chart on tab 11 which shows one of the selected 3 KPIs against the target.
5 June 2025 09:30 AM
Release of 'End of Year Final' 2024-25 data
'End of Year Final' versions of the monthly csv files for each month between April 2024 and March 2025 are now available. These can be found under each specific publication page.
6 June 2025 08:45 AM
Summary
This publication introduces a newly established data collection for demand and call handling data items related to accessing crisis care via the NHS111 'select MH option'. This data will provide important insights into how accessible the crisis care system is helping to identify any gaps or inefficiencies. Additionally, the data will be used to support demand and capacity planning across services enabling better resource allocation and service provision. Benchmarking data will also be made available allowing providers to compare their performance and identify areas for improvement. This information will be invaluable for both operational decision making and strategic planning across the crisis care system.
Highlights
Experimental Statistics
These statistics are classified as ‘Experimental’ and should be used with caution. Experimental statistics are new official statistics undergoing evaluation. They are published in order to involve users and stakeholders in their development and as a means to build in quality at an early stage. More information about Experimental statistics can be found here.
The data presented in this publication is as it has been submitted by providers. Any values inputted incorrectly have not been retrospectively changed unless resubmitted by the provider. This may cause some values to not add up to the submitted totals. We will be working with providers to improve the quality of the data submitted. Please use this data with caution.
Key Facts
Access to Crisis Care via NHS 111 - Mental Health Statistics Dashboard
Resources
Last edited: 6 June 2025 8:45 am