Publication, Part of Access to Crisis Care via NHS 111 - Mental Health
Access to crisis care via NHS 111 - Mental Health, September 2024
Official statistics in development
Introduction of resubmissions for this publication from 2nd December 2024
We will be implementing a resubmission window to allow providers to resubmit historical data since April 2024 for this publication for each reporting period from April 2024 data onwards from the 2nd December 2024.
This is to allow organisations the chance to revise/resubmit their data when required. Please be mindful that this will mean there will be more than one open reporting period on SDCS that you can submit data against. At the point of the submission, there will be a drop down list of the available reporting periods; it is important that the correct one is selected to avoid data being submitted against the incorrect period. SDCS utilises a submission process where the newest upload will overwrite the previous submission made for any given reporting period, and so once you have revised data ready to submit you can simply reupload your data to replace the previous submission.
If you have any data or definitional queries, please direct them to [email protected]
If you have any analytical or publication queries please direct them to [email protected]
If you have any SDCS/ submission / access queries please contact [email protected]
18 November 2024 09:08 AM
Data files
Please note, any resubmissions or new submissions for historical data will not be reflected in the data CSV files on these publication pages until the data for these months become stable. Please use the PBI dashboard for the most up-to-date data for all months as the dashboard will be updated with any resubmissions from April 2024 onwards each month. Depending on when your resubmission was flowed, you may need to wait a month until this is reflected in the PBI dashboard.
6 January 2025 14:15 PM
Release of 'End of Year Final' 2024-25 data
'End of Year Final' versions of the monthly csv files for each month between April 2024 and March 2025 are now available. These can be found under each specific publication page.
6 June 2025 08:41 AM
Summary
This publication introduces a newly established data collection for demand and call handling data items related to accessing crisis care via the NHS111 'select MH option'. This data will provide important insights into how accessible the crisis care system is helping to identify any gaps or inefficiencies. Additionally, the data will be used to support demand and capacity planning across services enabling better resource allocation and service provision. Benchmarking data will also be made available allowing providers to compare their performance and identify areas for improvement. This information will be invaluable for both operational decision making and strategic planning across the crisis care system.
Highlights
Experimental Statistics
These statistics are classified as ‘Experimental’ and should be used with caution. Experimental statistics are new official statistics undergoing evaluation. They are published in order to involve users and stakeholders in their development and as a means to build in quality at an early stage. More information about Experimental statistics can be found here.
The data presented in this publication is as it has been submitted by providers. Any values inputted incorrectly have not been retrospectively changed. This may cause some values to not add up to the submitted totals. We will be working with providers to improve the quality of the data submitted. Please use this data with caution.
Key Facts
Access to Crisis Care via NHS 111 - Mental Health Statistics Dashboard
Resources
Last edited: 6 June 2025 8:41 am