Zuzanna Lito

Zuzanna leads on user research for the NHS Proxy Service programme

User Researcher

Zuzanna is a user researcher leading on the NHS National Proxy Service programme. She is passionate about designing services that are accessible and inclusive, with the hope that one day, no one will face barriers to accessing healthcare.

Blogs

Woman looking at the NHS service standard on a laptop.

By Emma Swift, Zuzanna Lito. 21 May 2025 Mitigating the risks of domestic abuse

Emma Swift and Zuzanna Lito explain how we've updated the NHS service standard to make sure teams building online services are more aware and responsive to the risks of domestic abuse and coercive control.