User roles and access

Access to the service is through the role assigned on your NHS smartcard. You will need one of the following role codes on your NHS smartcard to access the service: 

The functions that you can use within the service will depend on your access code: 

• admin users can view, download, and remove records
• clinical users can view records

If you have not yet been assigned a role, a member of staff within your admin team should be able to request that roles are added to NHS smartcards.  

If you need to change the role you have been assigned, you can contact your Registration Authority. For further information read the What is a Registration Authority.

Very occasionally you may find that when you insert your smartcard, it shows you the following error screen. 

If you have the correct RBAC code to access the service on your NHS smartcard, then this is due to a technical error.  

Take your card out of the reader, wait a few seconds and then put it back in again. This should resolve the problem and allow you access to the service. We are working to understand and resolve this occasional problem.