Service updates

What we’ve changed 

We’ve made technical changes so that it’s quicker to download a patient’s Lloyd George record. 

We’ve made accessibility improvements for Primary Care Support England (PCSE) screen reader users. Screen readers will now announce to PCSE users the status of a download. 

What we’ve fixed 

We’ve fixed a bug that meant some users were unable to view and download patient Lloyd George records. 

Release 1.5.17 

What’s new 

You can now view Lloyd George records in the ‘Available records’ page using a new toolbar. This toolbar allows you to:  

• search for keywords within a record 
• rotate a record 
• zoom in and out of a record 
• print a record (for example, if you need to provide a print copy to another organisation for legal or insurance reasons)

What we’ve changed 

The code which controls how NHS websites look and work has been updated. We are now using the updated code in this service. The update has changed the button style so you may notice they look different.   

Release 1.5.16

What’s new 

We’ve made a change that enables selected healthcare providers to access the National Document Repository. These providers have registered patients but are not classified as GP practices in the Organisation Data Set (ODS). Access to Lloyd George records will help these providers deliver better patient care.  

Release 1.5.15 

What we’ve fixed 

In some areas of the service, text wasn't resizing correctly when you zoom in using the browser. We've fixed this issue so you can now zoom in and the text will resize correctly. This will help users who need to use the zoom function to read all content throughout our service.  

Release 1.5.14 

What we've changed

This release contains bug fixes and accessibility improvements:

• users were unable to download records if more than one record existed - this has now been fixed
• accessibility improvements have been made to improve the user experience

Release 1.5.13

What we’ve changed

You will now be able to view the Lloyd George record in full screen. This view uses more of the screen space and allows you to view record in more detail by zooming and in out:

Release 1.5.12

What we’ve changed

You will now see a session timeout message if your session expires whilst you are in the ‘Download a report’ section of the service. This will make it easier to understand the problem and sign back in to continue your work.  

Access to the records of deceased patients 

GP practices and Primary Care Support England (PCSE) can now view the Lloyd George record of a deceased patient within the service.  
To view the record of a deceased patient:  

1. Enter the NHS number of a deceased patient in the ‘Search for a patient’ page.

2. You will be asked to give a reason why you need access to the record.  Select all reasons that are relevant to your case and click to continue.

3. You will then be able to view the record.

Reasons for accessing the record of a deceased patient will be stored for auditing purposes. 

This new function will help you to respond to requests for access to the record of a deceased patient quicker.  

Release 1.5.11

What’s new 

Download the digital Lloyd George summary report 

You can now download a report to show you which Lloyd George records are stored in this service for your practice. As a data controller, NHS England need to provide practices and PCSE with this information.   

 This report contains:  

• the number of Lloyd George records stored for your organisation in this service 

• a list of the NHS numbers for the Lloyd George records stored for your organisation in this service 

You can access the page to download the report from our new home pag.

What we’ve changed 

We've changed:

• the order of the information on the ‘Privacy notice’ page to make this information easier to understand 

• the logo and the service name within the service header so that they are accessible using keyboard controls

• some error messages to make them clearer and more specific so that it's easier to understand the problem

Coming soon

Access to deceased patient records 

Currently, practices do not have access to the digital Lloyd George records of deceased patients in this service because these records do not have an ODS code. We are working on a new part of the service which will give practices access to the Lloyd George records of deceased patients.  

Release 1.5.10 

What’s new 

You can now view a patient record to the maximum width of your screen. This will make it easier for you to view and read the record.

Our new feedback survey is ready for you to complete. You can access this through the link in the feedback form found within the service (see the image below). We welcome any comments or suggestions you have about the service through this survey.

What we’ve changed 

When records are initially transferred to the service, we carry out validation checks against the Patient Demographics Service to make sure we are transferring the right Lloyd George record for the right patient. We have improved these validation checks, which means we can move more records into the service. This means there will be less work for practices to resolve validation errors.

We’ve made improvements to backend of the service in preparation for the annual security review. These changes will ensure we are meeting cyber security standards and providing a secure service for our users.

 Release version 1.5.9

This release includes changes to the content and design of some of our service pages to improve the user experience and accessibility.

What we’ve changed

Change to heading levels on the Privacy notice page 

We have changed the heading level labels on the Privacy notice page. This will make it easier for screen reader users to understand the structure of the content.  

File size added to the download page 

We have added information about file size to the download page. This is so that you will know how much storage space on your computer a record will use if you choose to download it.  

New wording for cancel link on the download page 

We have changed the wording of the cancel link on the download screen from ‘Cancel’ to ‘Cancel and return to patient record’. This is so that you will know what page you will go to if you click this link.  

Prompt to search with Control and F will not appear when no record is available 

We have removed the text prompt ‘To search within this record, use Control and F’ from the ‘Available records’ page when there is no record available to view.  

Release version 1.5.8. 

This release includes changes to content, design and code to several pages of our service to improve user experience and accessibility.

What's new

You can now find a link to this page on the footer of our Access and store digital patient documents service pages. 

What we've changed

Changes to the ‘Available records’ page 

We have updated the ‘Go back’ link on the Available records page to read 'Go back to patient details’. This link will now take you back to Patient details page, even after you have downloaded a record. This should make this section of the service easier to navigate.  

We have removed information about the number of files, file size and file format from the Available records page because this information was not needed here. This information will be given on the Download page in a future release. 

Changes to the ‘Verify patient details’ page 

We have renamed the ‘Verify patient details’ page to ‘Patient details’ and updated the content and design of this page to improve user understanding and accessibility.   

Navigation menu styling 

We have changed the styling of some links and text on the navigation menu to improve you experience of using our service.  

Accessibility improvements 

We have made changes to the code of our ‘Available records’ and ‘Search for a patient pages’ to make it easier for screen reader users to navigate the page and understand the structure of the content. 

Release version 1.5.7.