Add or correct your contact details service step by step guide for GP practices

When a patient updates their contact information, health and care professionals will receive an alert in their local clinical system the next time they access the patient’s record.  Please accept the change so that the patient’s most up to date contact details will be available to all systems connected to the PDS. If the change is rejected, it will over write the change across PDS. We have provided a step by step guide to explain what happens when a patient updates their contact information.

1. A patient adds or corrects their contact details such as their mobile number or email address using the NHS App or web service. 

2. This information feeds into the Personal Demographics Service through an API. 

3. The next time a health or care professional accesses the patient’s record, they will receive an alert to inform them that the patient’s contact information has been changed. 

4. Please accept the changes to the patient’s contact information. This will update their record across the PDS so that all health and care professionals will have the most up to date contact information about their patients. 

5. If you reject the change, this will override the update to the patient’s record across PDS and can make it more difficult to contact the patient in future.