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Booking and Referral Standard request a new use case

If you would like to request a new use case for the Booking and Referral Standard please answer the following questions.

Provide as much information as possible to enable us to consider your request with the full detail.

Request a new case

First name and last name
Describe the problem you are trying to solve. For example ; replacing legacy standards, digitising a manual process, increasing efficiency, enhancing patient experience, upholding patient safety
We need to manage this as a product (end to end) and not as a project. It is therefore essential we have business owners or commissioners committed to this change.
This will require ongoing commitment from a representative who is able to provide necessary information on the use case, make decisions and actively support the project as part of task and finish groups. Include their name and contact details.
This will require ongoing commitment from a representative who is able to provide necessary information on the use case, make decisions and actively support the project as part of task and finish groups. Include their name and contact details.
We need to understand the suppliers involved in the beta and wider business transformation. So we can holistically look at any blockers, priorities that other areas of the NHS have with these suppliers. So include as much information as possible or add a note to say this will follow on.
We need to understand the number of referrals and booking sent or received. To ensure that (a) infrastructure can support the volume (b) the support model supports the increase in volume. If the volume will ramp up it is good to understand this. We will also need to see the source data underpinning the volumes.
Make sure you consider both the suppliers and providers as suppliers will need incentives to roll this out to customers or providers. There is normally a cost to pay for upgrades or configuration and training. Therefore, unless this is part of any existing contract (provider gets x upgrades free per year) this will need to be factored into the overall business transformation and change. Are there any hard levers you plan to use like policy or contract changes?
Make sure to consider both the Suppliers and Providers as Suppliers will need incentives to roll this out to their customers or providers. There is normally a cost to pay for upgrades or configuration and training. Therefore, unless this is part of any existing contract (provider gets x upgrades free per year) this will need to be factored into the overall business transformation and change. Are there any hard levers you plan to use like policy or contract changes?