Register or remove a user's NHS.net Connect account in Care Identity Management

For the Registration Authority

You will need to set up a registration meeting with your user, either via video or face-to-face. Registration must be completed in your presence.

For the user

The user must have an NHS.net Connect account that they are able to log in to.

From the Care Identity Management home page, choose 'Find an existing user'.

Enter the user's details and select 'Search'.

Choose 'View profile' on the right of the screen.

Go to the Authenticators tab on the user's profile page and select Issue other authenticator.

Select 'NHS.net Connect' and 'Continue'.

You will now see a screen with instructions how to register the NHS.net Connect account.

When you've read the instructions and are ready to proceed, select 'Generate link'.

You should send the generated link to the user so that they can open it on their device. They'll then be taken through additional steps required to register the NHS.net Connect account.

When they have finished you'll see a message confirming that the account has been registered.

The user profile page will now show that the NHS.net Connect account has been registered. Note that the authenticator is for now still listed under the old name of 'NHSmail'.

From the user's profile, select the 'Authenticators' tab, find the NHS.Net Connect account (listed as 'NHSmail') and select 'Remove' on the right.

Select the box to confirm you want to remove the NHS.net Connect account, followed by the 'Remove authenticator' button.

Finally you'll see a message confirming the account has been removed.

The NHS.net Connect account will now no longer be listed among the authenticators on the user's profile page.