Remove a position assignment from a user profile

From the Care Identity Management home page, choose 'Find an existing user'.

Enter the user's details and press 'Search'.

Choose 'View profile' on the right of the screen.

In the lower part of the user details screen, you'll see the list of positions currently assigned to the user's smartcard. Find the position you want to remove and choose 'Remove' on the right.

Tick the box to confirm you want to remove this position, add any extra notes you wish, and press 'Remove'.

Finally you should be returned to the user details page and see a 'Position removed successfully' message.

From the user profile screen, use the tick boxes to select the positions you want to remove. Then, below the list of positions, select 'Remove selected positions'.

On the next screen, confirm that you want to remove these positions, add any notes, and select 'Remove'.

You'll then see a confirmation message.

If you are logged in with a sponsor role, positions that you can remove directly are controlled by your organisation. If you are able to remove a position directly, you will follow the steps above.

If you want to remove a position that your organisation does not allow you to remove directly, you will need to raise a request. When you choose to remove a position from the user's profile, you will see the 'Request to remove position' screen.

Confirm you want to remove the position and add any notes, then select the 'Request' button. You will see a confirmation message that your request has been submitted successfully.