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Clear a smartcard so it can be reused

How to wipe all data from a smartcard so that it can be reused as if it were blank.

Which roles can do this?

  • Registration Authority Manager
  • Registration Authority Agent (Advanced)
  • Registration Authority Agent

From the Care Identity Management home page, choose 'Service smartcard'.

CIM home page service smartcard highlighted

 

You will now see the details of the user's smartcard. From the service options at the bottom, choose 'Clear smartcard certificates', and then 'Continue'.

Note: the smartcard service options you see will depend on your role.

CIM service smartcard clear certificates highlighted

 

You may now see a screen showing the steps the service is going through to clear the smartcard.

CIM clear smartcard certificate progress

 

Finally, if the certificates are cleared successful you'll see a confirmation message.

CIM clear smartcard certificates success message

Last edited: 24 April 2025 3:02 pm