Renew a smartcard in Care Identity Management
Step-by-step guidance on how to renew a smartcard in Care Identity Management.
Which roles can do this?
If the smartcard certificates are due to expire within the next 90 days:
- Registration Authority Manager
- Registration Authority Agent (Advanced)
- Registration Authority Agent
- Sponsor
- Local Smartcard Administrator
If the certificates have already expired:
- Registration Authority Manager
- Registration Authority Agent (Advanced)
- Registration Authority Agent
A smartcard contains a pair of digital certificates, stored for security and authentication purposes and bound to the user's identity. These certificates need to be renewed at least every 3 years.
First you must insert the smartcard you want to repair into a second card reader. From the Care Identity Management home page, choose 'Service smartcard'.
If the smartcard is eligible for renewal, on the next screen you will see the option to 'Renew smartcard certificate'. Select this, and press 'Continue'.
Note: the smartcard service options you see will depend on your role.
Next the user should enter their passcode, and press ‘Continue’.
The service will now go through the steps needed to renew the smartcard. You will then see a message that the process has been successful.
Last edited: 24 April 2025 3:01 pm