Updating migrated user profiles

On a verified user profile, it's possible for a Registration Authority to change details such as date of birth and passport number. On an unverified profile, you will see that some of the 'Change' links on the user profile screen do not appear.

This can be because the profile has been migrated from an earlier version of the user registration service that did not include an identity verification check.

On these profiles you will see a message that the profile has been restricted until the user's identity is verified, and a link to 'Verify their identity'.

You'll need to provide 3 forms of identification for the user. This must be:

• one photo ID
• one proof of address
• one more form of identification from either category

You do not need to have the documents in your possession, but you must confirm you have checked them yourself.

Select 'Verify their identity'.

Choose the 3 documents you have used to verify the user's identity.

Select 3 documents, tick the box to confirm you have seen and verified these documents yourself, and press 'Continue'.

You'll then see a message confirming that you've verified the user profile, and you'll see that you can now change the details of the user profile.

You should now update any details that are not correct in the profile, for example the user's date of birth, which in migrated profiles will sometimes display as 1 Jan 1900.