Quick guide to smartcards for Registration Authorities
Brief guidance for Registration Authorities on the key activities relating to managing users' smartcards.
Issue, repair, renew and cancel smartcards
Care Identity Management (CIM) is the service Registration Authorities use to manage smartcards.
Smartcard holders can unlock their own smartcards
If a smartcard holder has an email address associated with their Care Identity profile, they can unlock their own smartcard by visiting https://digital.nhs.uk/unlock
Add an email address to a Care Identity profile
If the user does not have a valid email address on their profile they will not be able to use the self-unlock application. To save them and yourself time, use CIM to add their email address.
The email you add must be on the email domain allow list.
When a user leaves your organisation
If they are staying in healthcare
They do not need to return their smartcard. It will still work when they join their new organisation.
If they are leaving healthcare
You should ask them to return their smartcard to you or their line manager.
Last edited: 15 January 2025 4:12 pm