NHS Care Identity Service - Release 11.4

We are releasing an update to CIS Auth services on Tuesday 5 August 2025 between 2pm and 5pm.

There will be no downtime and smartcard authentication is not affected.

This release includes:

• a warning message for legacy Identity Agent users that their connection may be at risk due to out of date software.

The image below shows what the warning message will look like:

The warning message will read as follows (or similar wording):

From Monday 18 August, Care Identity Service will begin phased blocking of traffic to Smartcard Authentication where deprecated TLS (1.0/1.1) is detected. Please contact your IT teams to ensure you have the latest Identity Agent and Credential Management versions to avoid authentication issues. Next outage: Monday 18 August, 15:00-15:15. Find out more.

How to remediate

If you see the warning message above, please immediately get in touch with your local IT team to upgrade your software.

If you are a supplier supporting the NHS or responsible for the IT at an NHS organisation and you are requested to support, please follow these actions for guidance.