Deprecation notice: Care Identity Service in IE11 and Edge 'IE Mode'

• The service was deprecated on 31 March 2024.
• The service is being retired on 30 September 2024.

In line with NHS England standards for web-based products, you will find that the Care Identity Service may not work if you try to access it using Internet Explorer after 31 March 2024.  

Internet Explorer 11 will stop working with CIS2 Authentication from 30 September 2024.

If you use Care Identity Service for your work

You may need to contact your local IT service desk to find out more about your organisation’s plan to switch off Internet Explorer and to ensure continued access to our services. 

If you are responsible for managing IT in a health or care organisation

You should make sure you have a plan in place to withdraw Internet Explorer from your IT estate and install NHS Credential Management (HSCN connection required) for any users who require access to national NHS systems that need authentication.

IE11 and IE Mode are less secure and reliable than more modern technologies. Using older and unsupported systems makes your organisation more vulnerable to cyber security threats and makes it more likely that you’ll experience performance or reliability issues.

If you have any questions, contact us at [email protected]