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Identity Agent v2.4.5.0

Information on version 2.4.5.0 of NHS Identity Agent, which went live on 13 September 2023.

Release information

Upgrade to .NET framework 4.8

You must have Microsoft .NET framework 4.8 installed to run Identity Agent v2.4.5.0.

Removed cert selection from installation

The certs selection section has been completely removed from the Identity Agent installer.

Passcode length is now set at a maximum of 8 characters

User can enter up to 8 characters in the passcode section of Identity Agent v2.4.5.0. All smartcard types (GEM/OT & PIV) now allow up to 8 digits of passcode after a change to the Care Identity Service.

Self-service smartcard unlock URL updated

A new self-service smartcard unlock application was launched in September 2023. Users can unlock the smartcard through a simplified process and only need a valid email address against their identity profile. Identity Agent v2.4.5.0 includes a link to this new application.

User interface changes

We have replaced the HSCIC logo with the NHS logo in Identity Agent v2.4.5.0.

New registry key

Identity Agent v2.4.5.0 includes a new registry key, which ensures prescription signing using the new signing APIs continues to work when stale X.509 certificates issued by those defined Certificate Authorities are removed.


Help and support

To get support or more information, go to the NHS Digital Customer Portal or email [email protected]

Last edited: 6 December 2023 11:09 am