ESR authentication issues
What to do if you're having problems authenticating into the Electronic Staff Record (ESR).
The issue
You are having problems authenticating into ESR. This may be despite being able to successfully authenticate into ESR previously.
Resolution
This may be related to the migration of ESR to CIS2 Authentication.
As part of this, users must have NHS Credential Management installed.
You can use the setup checker tool to establish whether NHS Credential Management is installed.
Install NHS Credential Management
If NHS Credential Management is not installed, talk to your IT support team because admin rights are needed to install it.
You can find out more in our guidance on how to set up a smartcard user workstation.
Last edited: 12 January 2024 9:52 am