Problems with Imprivata virtual smartcards

You are having problems authenticating into the Care Identity Service with a virtual smartcard provided by Imprivata.

Report this issue to your local IT team

If you're a clinical user trying to access live patient data, you will need to get IT support. Depending on your organisation, this may be through your IT helpdesk, or via a dedicated Registration Authority team.

As each organisation is set up differently, we cannot provide contact details that work for everyone. Check your intranet for links to an IT helpdesk, Registration Authority or smartcard team.

Your IT team will need to contact Imprivata for a resolution.

Contact Imprivata

NHS England does not provide support for Imprivata virtual smartcards. Please contact your supplier or go to the Imprivata website to find the most appropriate contact for support.