Your organisation must be registered with us AND you must be authorised as a requestor.
When you were registered as an authorised user you were notified of your organisation’s Licensing Service ID, which you will need to complete the request form below. We use an automated content issuing service which will reject your request if you do not enter the Licensing Service ID exactly as we issued it to you. You need to enter all components of the ID, for example: EU-The Hospital Trust-0123.
To check who is an authorised requestor in your organisation, please email [email protected].
Requests from someone who is not a registered authorised user will be rejected.
Please read the guidance below before completing the form.
Browse available tools and measures
Some of the content on our library is not available on the request form. This is because we cannot grant you permissions. There will be an alternative mechanism provided and the library explains what to do if this is the case.
Form guidance
- only authorised users may submit a request
- all fields are mandatory
- you must tick the ‘I’m not a robot’ box above the submit button
- if you do not see the robot box, please try using a different browser
- requests will usually be completed within 5-10 working days
- if you have not had a response after 10 working days, please email us at [email protected]
- when the form has been successfully submitted you will receive a confirmation message (above the cookie message) as shown:
- if you encounter problems with the form, please email [email protected]