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Ordering repeat prescriptions in the NHS App (promotional pack)

People can request repeat prescriptions and nominate a preferred pharmacy in the NHS App. 

Page contents
 

About the promotional pack

It’s easy to download and print our posters and leaflets to promote the NHS App. You can also share our images on your display screens, social media and website.  

You can use these materials to promote the NHS App in GP surgeries, pharmacies, other healthcare settings, universities, libraries, community groups, charities and anywhere else you can help people learn about the App.

Learn more about requesting repeat prescriptions through the NHS App.

Download the whole promotional pack

The zip file below contains:  

  • an A4 poster 

  • an A5 leaflet on how to order a repeat prescription* 

  • 2 images in different sizes for your digital displays and waiting room screens 

  • 7 images in different sizes for your website  

  • 3 images in different sizes for use for your X/Twitter, Facebook and Instagram posts  

You can print the poster and leaflet in colour, or in black and white.  

*Print the leaflet file on both sides of the A4 paper and select to flip on the short edge in your printer options. Fold the page in half to make an A5 leaflet.   

 

Message templates

Use the example message templates below to tell people about ordering repeat prescriptions in the NHS App.

You can copy these messages to use on your website, social media and other places where you have the opportunity to introduce the NHS App to your community. 

If you work in a GP practice, please check that the content reflects the App features you have enabled for your patients. 

Website text

You can copy this text to use on your website. Choose an image from the promotional pack above to go with your website message.  

Suggested website text

Order your repeat prescriptions in the NHS App 

You can order your repeat prescriptions at any time in the NHS App, without joining a telephone queue or waiting until your GP surgery opens. 

You can also easily choose where your prescriptions are sent by changing your nominated pharmacy to wherever suits you.  

Download the NHS App or find the same service on the NHS website: www.nhs.uk/nhs-app 

Social media and text message copy

You can copy this text to use in text messages or on social media, including Twitter/X, Facebook, Instagram or LinkedIn. Choose an image from the promotional pack above to go with your social media message.  

Option 1

Did you know you can order your repeat prescriptions in the NHS App?  

You can send orders when it’s convenient for you and easily change your nominated pharmacy. 

Find out more: www.nhs.uk/nhs-app 

Option 2

Order repeat prescriptions in the NHS App. 

You can easily send orders when it's convenient for you, without having to wait in a phone queue.  

You can also change your nominated pharmacy at any time. 

Find out more at www.nhs.uk/nhs-app 

Phone message

You can use this script for your phone message. 

Phone message suggested copy

Did you know you can order your repeat prescriptions in the NHS App? You can order at a time that is convenient for you and manage where your prescriptions are sent. The NHS website has more information at www.nhs.uk/nhs-app 

Walk through video

Video guidance about ordering repeat prescriptions in the NHS App step by step. 

Read the video transcript

You can order your repeat prescription on the NHS App.

On the homepage select request repeat prescriptions.

You will see or can change your nominated pharmacy then select continue.

You will see your medicines select what you need.

Then select continue.

If you're happy with the details select request prescriptions. 

Your prescription has now been requested.

You can find out what to do next, see the status of your request and see that the medicine you requested is waiting for approval.

If you need help you can visit www.nhs.uk/nhs-app/. 

Last edited: 22 May 2025 4:33 pm