NHS Notify
NHS Notify allows organisations and services to send NHS App messages, emails, texts and letters to patients and the public more effectively.
Visit the NHS Notify website.
About this service
NHS Notify allows organisations and services to send NHS App messages, emails, text messages and letters to patients and members of the public.
It uses different communications suppliers so organisations and services can:
- stop procuring their own communication suppliers
- send messages at market competitive rates
- use multiple channels to message patients and the public at an individual or national scale
- support accessible formats (opens in a new tab)
NHS Notify is also integrated with the Personal Demographics Service (PDS), which allows it to:
- use NHS numbers to find a person's contact information
- prevent sending messages to people who cannot be contacted
Who the service is for
You can use NHS Notify to send messages if you work in NHS England or your organisation provides or supports health services in England.
Features
You can use NHS Notify to:
- send messages to different audiences in bulk or individually
- write messages by creating reusable message templates
- plan messages to be sent using multiple channels in a specific order
- prevent sending messages to people who cannot be contacted
- reach recipients with access or language needs
- see how your messages perform
Learn more about NHS Notify's features (opens in a new tab).
Benefits
- award winning service
- support digital first communications
- wide range of message channels and formats
- send large volumes of messages
- reduce time spent managing communication service providers
- competitive rates on messages
- no service or integration fees
- GDPR compliant service
- meets Information Security Management System standard (ISO 27001/2) and the Cyber Assessment Framework (CAF) developed by the National Cyber Security Centre (NCSC)
National usage policy
This service is strongly recommended for all national communications that support direct care in England.
We are working on an approach for other services, particularly local services for both primary and secondary care, where there is also considerable demand for using the service.
Examples of use
Organisations and services are using NHS Notify to send:
- confirmation messages to patients when they register with a GP surgery
- vaccination invitations
- screening invitations and results
- health or adult social care research invitations
- messages to patients via GPIT software
How this service works
- The organisation or service integrates with NHS Notify.
- When ready to send their messages, the organisation or service sends recipients' NHS numbers and the message details to NHS Notify API or NHS Notify MESH.
- NHS Notify uses recipients' NHS numbers in the Personal Demographics Service to find their contact details and check if they have any flagged records or other restricted statuses.
- NHS Notify uses its communication suppliers to send NHS App messages, email, text message (SMS) or letter based on how the organisation or service has decided to send its messages.
- NHS Notify does not send messages to recipients who have PDS flagged records including restricted statuses or people who are flagged as deceased.
NHS Notify uses multiple communication suppliers to send messages such as the NHS App and GOV.UK Notify to send emails, text messages (SMS) and letters.
If you need to use contact details that are not from PDS, you must make a formal request to NHS Notify. This is only granted for specific use-cases with compelling data and evidence to support this.
Status, service level and current usage
Performance data
126m
total messages sent
6
services using NHS Notify
Pricing
Find out how much it costs and how to pay for messages you send with NHS Notify.
How to access this service
You can integrate with NHS Notify using:
This means you may need a developer or a technical team to onboard and use NHS Notify.
Roadmap
Find out what we're working on now and what we plan to do in the future.
Contact us
The following table shows how to contact us about the service.
Enquiry | Point of contact |
---|---|
Live service incident |
National Service Desk Online portal: NHS England Customer Portal Email: [email protected] Phone: 0300 303 5035 |
General enquiries about the service |
NHS Notify team Email: [email protected] |
Onboarding |
NHS Notify team |
Strategic direction of the service |
Joe Gamble (programme director) Email: [email protected] Wayne Shirt (programme manager) Email: [email protected] Sommer Croft (programme manager) Email: [email protected] |
Senior Responsible Officer |
Stephen Koch Email: [email protected] |
Further information
Why and how we process your data within NHS Notify, and your rights.
Learn how NHS Notify is built to meet the security needs of healthcare organisations.
Policies you must agree to in order to use NHS Notify.
Terms and conditions you must agree to in order to use NHS Notify.
Last edited: 6 June 2025 11:53 am