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NHS Pathways monthly triage data – April 2025

The data in this page relates to the overall, 999 and 111 triages received via NHS Pathways for April 2025.

Page contents

Overall data

2,129,302

Overall triaged calls received via NHS Pathways this month

670,758

Completed journeys through 111 online this month

70,977

Average number of triaged calls a day in April 2025

+3.8%

Change in number of triaged calls from April 2024

25,050,585

Overall triaged calls received via NHS Pathways in the last 12 months

332

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (overall)

+66.3%

Bites or stings, insect or spider

+40.3%

Sexual problems or concerns

+40.1%

Repeat prescription

Download our overall data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

111 data

1,683,828

111 triaged calls received via NHS Pathways this month

670,758

Completed journeys through 111 online this month

56,128

Average number of triaged calls a day in April 2025

+3.6%

Change in number of triaged calls from April 2024

19,573,593

111 triaged calls received via NHS Pathways in the last 12 months

344

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (111)

+65.8

Bites or stings, insect or spider

+41.3

Sexual problems or concerns

+40

Repeat prescription

Download our 111 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

999 data

413,375

999 triaged calls received via NHS Pathways this month

13,779

Average triaged calls a day in April 2025

+4.6%

Change in number of triaged calls from April 2024

5,118,023

999 triaged calls received via NHS Pathways in the last 12 months

304

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (999)

+17.5%

Dental problems

+13.6%

Ankle or foot injury, blunt

+11%

Lower limb pain or swelling

Download our 999 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

Last edited: 13 June 2025 4:14 pm