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NHS Pathways monthly triage data – August 2025

The data in this page relates to the overall, 999 and 111 triages received via NHS Pathways for August 2025.

Page contents

Overall data

2,092,966

Overall triaged calls received via NHS Pathways this month

651,395

Completed journeys through 111 online this month

67,515

Average number of triaged calls a day in August 2025

+8.4%

Change in number of triaged calls from August 2024

25,267,679

Overall triaged calls received via NHS Pathways in the last 12 months

325

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (overall)

-34.9%

Bites or stings, insect or spider

+23.3%

Repeat prescription

-20.7%

Abdominal, flank, groin or back pain or swelling

Download our overall data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

111 data

1,577,519

111 triaged calls received via NHS Pathways this month

651,395

Completed journeys through 111 online this month

50,888

Average number of triaged calls a day in August 2025

+5.2%

Change in number of triaged calls from August 2024

19,557,910

111 triaged calls received via NHS Pathways in the last 12 months

339

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (111)

-34.6%

Bites or stings, insect or spider

+23.2%

Repeat prescription

-20.4%

Abdominal, flank, groin or back pain or swelling

Download our 111 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

999 data

473,274

999 triaged calls received via NHS Pathways this month

15,267

Average triaged calls a day in August 2025

+17.3%

Change in number of triaged calls from August 2024

5,309,918

999 triaged calls received via NHS Pathways in the last 12 months

302

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (999)

-13.9%

Allergic reaction

-7.8%

Deceased

+7.8%

Lower back injury, blunt

Download our 999 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

Last edited: 15 September 2025 11:35 am