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NHS Pathways monthly triage data – February 2025

The data in this page relates to the overall, 999 and 111 triages received via NHS Pathways for February 2025.

Page contents

Overall data

1,954,485

Overall triaged calls received via NHS Pathways this month

632,065

Completed journeys through 111 online this month

69,803

Average number of triaged calls a day in February 2025

-1.6%

Change in number of triaged calls from February 2024

25,160,763

Overall triaged calls received via NHS Pathways in the last 12 months

340

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (overall)

+27.3%

Eye, sticky or watery

-22.9%

Breathing problems, breathlessness

-22%

Social or domestic emergency

Download our overall data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

111 data

1,535,963

111 triaged calls received via NHS Pathways this month

632,065

Completed journeys through 111 online this month

54,856

Average number of triaged calls a day in February 2025

-0.9%

Change in number of triaged calls from February 2024

19,684,378

111 triaged calls received via NHS Pathways in the last 12 months

356

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (111)

+27.2

Eye, sticky or watery

-23

Breathing problems, breathlessness

-21.8

Cough

Download our 111 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

999 data

390,954

999 triaged calls received via NHS Pathways this month

13,989

Average triaged calls a day in February 2025

-3.7%

Change in number of triaged calls from February 2024

5,114,699

999 triaged calls received via NHS Pathways in the last 12 months

299

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (999)

-26.4%

Cough

-22.1%

Breathing problems, breathlessness

-21%

Lower back injury, blunt

Download our 999 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

Last edited: 3 April 2025 3:45 pm