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NHS Pathways monthly triage data – January 2025

The data in this page relates to the overall, 999 and 111 triages received via NHS Pathways for January 2025.

Page contents

Overall data

2,164,645

Overall triaged calls received via NHS Pathways this month

643,269

Completed journeys through 111 online this month

69,827

Average number of triaged calls a day in January 2025

+1.5%

Change in number of triaged calls from January 2024

25,193,296

Overall triaged calls received via NHS Pathways in the last 12 months

340

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (overall)

-37.9%

Cough

-31.5%

Earache

-29%

Abdominal, flank, groin or back pain or swelling

Download our overall data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

111 data

1,702,911

111 triaged calls received via NHS Pathways this month

643,269

Completed journeys through 111 online this month

54,933

Average number of triaged calls a day in January 2025

+2.6%

Change in number of triaged calls from January 2024

19,697,806

111 triaged calls received via NHS Pathways in the last 12 months

355

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (111)

-38

Cough

-31.6

Earache

-29.7

Abdominal, flank, groin or back pain or swelling

Download our 111 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

999 data

433,650

999 triaged calls received via NHS Pathways this month

13,989

Average triaged calls a day in January 2025

-1.8%

Change in number of triaged calls from January 2024

5,129,533

999 triaged calls received via NHS Pathways in the last 12 months

299

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (999)

-35.5%

Cough

-20.9%

Groin pain or groin swelling

-17.9%

Urinary catheter problems

Download our 999 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

Last edited: 19 February 2025 8:42 am