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NHS Pathways monthly triage data – July 2025

The data in this page relates to the overall, 999 and 111 triages received via NHS Pathways for July 2025.

Page contents

Overall data

2,082,424

Overall triaged calls received via NHS Pathways this month

644,171

Completed journeys through 111 online this month

67,175

Average number of triaged calls a day in July 2025

+2.2%

Change in number of triaged calls from July 2024

25,105,499

Overall triaged calls received via NHS Pathways in the last 12 months

330

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (overall)

+48.1%

Bites or stings, insect or spider

-31.9%

Nasal congestion

-28.8%

Eye, red or irritable

Download our overall data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

111 data

1,555,718

111 triaged calls received via NHS Pathways this month

644,171

Completed journeys through 111 online this month

50,184

Average number of triaged calls a day in July 2025

-1.2%

Change in number of triaged calls from July 2024

19,480,588

111 triaged calls received via NHS Pathways in the last 12 months

346

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (111)

+46.9%

Bites or stings, insect or spider

-31.9%

Nasal congestion

-29%

Eye, red or irritable

Download our 111 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

999 data

480,715

999 triaged calls received via NHS Pathways this month

15,507

Average triaged calls a day in July 2025

+10.8%

Change in number of triaged calls from July 2024

5,239,973

999 triaged calls received via NHS Pathways in the last 12 months

303

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (999)

+18.1%

Falls without injury

+14.2%

Abdominal pain

+13.4%

Headache

Download our 999 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

Last edited: 15 September 2025 10:50 am