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NHS Pathways monthly triage data – March 2025

The data in this page relates to the overall, 999 and 111 triages received via NHS Pathways for March 2025.

Page contents

Overall data

2,052,688

Overall triaged calls received via NHS Pathways this month

683,119

Completed journeys through 111 online this month

66,216

Average number of triaged calls a day in March 2025

-8.7%

Change in number of triaged calls from March 2024

24,964,141

Overall triaged calls received via NHS Pathways in the last 12 months

337

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (overall)

+115.1%

Bites or stings, insect or spider

+36.3%

Ankle or foot injury, penetrating

+36.1%

Scratches and grazes

Download our overall data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

111 data

1,614,816

111 triaged calls received via NHS Pathways this month

683,119

Completed journeys through 111 online this month

52,091

Average number of triaged calls a day in March 2025

-9.5%

Change in number of triaged calls from March 2024

19,514,371

111 triaged calls received via NHS Pathways in the last 12 months

352

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (111)

+116.9

Bites or stings, insect or spider

+40.9

Ankle or foot injury, penetrating

+37.1

Scratches and grazes

Download our 111 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

999 data

405,578

999 triaged calls received via NHS Pathways this month

13,083

Average triaged calls a day in March 2025

-5.5%

Change in number of triaged calls from March 2024

5,091,191

999 triaged calls received via NHS Pathways in the last 12 months

301

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (999)

+16.7%

Arm injury, blunt

+14.4%

Lower back injury, blunt

+13.3%

Major trauma

Download our 999 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

Last edited: 3 April 2025 4:10 pm