Skip to main content

NHS Pathways monthly triage data – May 2025

The data in this page relates to the overall, 999 and 111 triages received via NHS Pathways for May 2025.

Page contents

Overall data

2,162,685

Overall triaged calls received via NHS Pathways this month

674,560

Completed journeys through 111 online this month

69,764

Average number of triaged calls a day in May 2025

+0.7%

Change in number of triaged calls from May 2024

25,064,953

Overall triaged calls received via NHS Pathways in the last 12 months

328

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (overall)

+85%

Bites or stings, insect or spider

+49.6%

Sexual problems or concerns

-26.3%

Cold or flu

Download our overall data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

111 data

1,684,516

111 triaged calls received via NHS Pathways this month

674,560

Completed journeys through 111 online this month

54,339

Average number of triaged calls a day in May 2025

-1.3%

Change in number of triaged calls from May 2024

19,551,348

111 triaged calls received via NHS Pathways in the last 12 months

340

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (111)

+85.5

Bites or stings, insect or spider

+51

Sexual problems or concerns

-26.3

Cold or flu

Download our 111 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

999 data

444,383

999 triaged calls received via NHS Pathways this month

14,335

Average triaged calls a day in May 2025

+9.3%

Change in number of triaged calls from May 2024

5,155,887

999 triaged calls received via NHS Pathways in the last 12 months

302

seconds

Median Call Handler (CH) call time from the start of triage to the end of care advice

Top 3 monthly changes to symptoms by triaged call volume (999)

+38.5%

Other

+25.5%

Toxic ingestion, inhalation or overdose

+23.5%

Lower limb pain or swelling

Download our 999 data

This zip file includes:

  • ambulance as a percentage of total triaged calls
  • other NHS Pathways products triaged call volume over the last 12 months
  • percentage of disposition categories of all triaged calls
  • primary care and emergency treatment centre as a percentage of total triaged calls
  • total triaged calls - 12 month trend

Last edited: 16 June 2025 9:20 am