Software product support information

The expandable fields below describe the support status of the NHS England bespoke software applications used to access Spine services.

Please note the support status shown here is in the context of that product in isolation. To see if the product is compatible with NHS England smartcard enabled services, please consult the Warrantied Environment Specification.

Identity Agent

NHS Identity Agent is required when accessing Spine systems using a smartcard.

NHS Identity Agent version	Current status
NHS Identity Agent v2.4.10.0	Recommended

Please note: all previous versions of NHS Identity Agent are now retired due to a medium-severity service vulnerability.

Find out more and download the latest version of NHS Identity Agent.

Credential Management

NHS Credential Management is required when using a smartcard with CIS1 or CIS2 Authentication.

NHS Credential Management version	Current status
NHS Credential Management V1.4.2.0	Recommended
NHS Credential Management V1.3.1.0	Supported
NHS Credential Management V1.1.0.0	Retired - please upgrade to the recommended or supported version

Previous versions named NHS Identity Hub are retired and should be upgraded to the recommended NHS Credential Management version.

Find out more and download the latest version of NHS Credential Management.

Operating systems

Operating system	Current status
Windows 11 64-bit	Supported
Windows 10 64-bit	End of Microsoft's extended support on 14 October 2025
Windows Server 2016	End of Microsoft's extended support on 12 January 2027

After these dates Microsoft will only release security updates for these operating systems to customers purchasing extended security updates (ESU), and they should be upgraded before these dates.

Last edited: 18 September 2025 10:31 am