Guide to error messages in SDCS

If you receive the error 'Your current set of permissions prohibits access to this page' it means your single sign on access has not been associated with access to submit data to that particular SDCS website. Most SDCS collections are on the SDCS Classic website, but there are some collections on other SDCS websites.

This could be because:

• you haven’t been granted access 
• you are using an email address for your single sign on that is not the same as the one set up in SDCS
• you are using the wrong SDCS website link

To request access complete SDCS Classic new user request form.

To check your current SDCS access email national service desk at [email protected].

To check which SDCS website link you should be using, visit the SDCS webpage.

The error 'There was an error with your request' can be prompted by different things. These include: broken internet connection, limited bandwidth, cookies and firewalls.

You can:

• try waiting until any of your recent submissions have finished processing
• check your internet connection
• try again in a few minutes
• clear cookies
• try a different browser

The message 'There was a problem performing the pre-submission check: error' is due to a corrupted file. Download a fresh template from SDCS to populate and resubmit.

The message 'There was a problem with this submission. Please see below for details' is due to a corrupted file. Download a fresh template from SDCS to populate and resubmit.

If you continue to have problems submitting your data, email national service desk at [email protected].