KO41a Hospital and Community Health Services Written Complaints
Data Provision Notice to require the submission of data from all NHS trusts and Integrated Care Boards to enable the monitoring of patient written complaints.
Overview
The Secretary of State has provided a direction to NHS England to establish and operate a system for the collection and publication of data relating to written complaints received in secondary care settings.
Data is collected on an ongoing basis at provider level and is submitted centrally on an annual basis on spreadsheets through the Strategic Data Collection Service (SDCS).
Scope
This Notice is served on all:
- NHS trusts
- Integrated Care Boards
Period
The annual submission window will run for 6 weeks during June-July each year for the previous financial year’s data.
For 2022-23 data, the collection window opens on 26 June 2023 and closes 4 August 2023.
Future years’ submission dates will be notified to data providers but are expected to run to a similar time frame each year.
Last edited: 23 June 2023 12:01 pm