Support with applying for my Care ID after you have submitted your application
Guidance and information about how long it takes to check your identification and what happens if your Care ID application is rejected.
How long does it take for my application or ID to be checked and approved?
Your application will be processed within a few days of submitting your documents.
Once your application has been approved, you will receive an email with your unique user identifier (UUID). You can then email the person who invited you, to get relevant permissions added to your profile and to receive an authenticator, such as a smartcard.
If you don’t receive your smartcard, you should contact the Registration Authority manager, agent or sponsor who is managing your application.
You’ll also be informed if your application has been rejected for any reason.
Why has my application been rejected
- your photo ID was not on our list of accepted ID documents
- your photo ID was expired or was beyond the period of expiry we would accept for passports (up to 6 months)
- your name or date of birth did not match your photo ID or proof of address document
- your face photo did not match or was too blurred or poor quality to show a match to your photo ID
- your smartcard photo does not meet professional or passport requirements
- your document is blurry or hard to read
- information is missing because the whole document cannot be seen
- the document is not an original, for example a screenshot
What should I do if my application has been rejected
We’ll email you if your application has not been successful. We’ll tell you why it was rejected and how to resolve this for your next application.
You can then email the person who invited you. Their email address will be included in your invitation and rejection email. They will need to send you a new application link for you to try again.
Last edited: 11 December 2024 4:35 pm