We're making changes to the Care Identity Service information on the NHS England website.
We want to make it easier for Registration Authority and smartcard users to find what they need. This does not change how you do your job, just how this site can help you to do it.
You can read more below or go straight to the new Care Identity Service area.
Registration Authority users
We're moving our Registration Authority content to a new Registration Authority area.
Analytics showed the old Registration Authority page was one of the most visited pages on the site. Having spoken to different users of that page, we found that it did not get people quickly enough to the information they were looking for.
The new area includes:
- the latest news Registration Authorities may need to do their jobs
- how to set up a Registration Authority workstation
- primary service care provider contact details
- how to order blank smartcards, readers and printers
If you are a Registration Authority user and you start using the new area, we would greatly appreciate your feedback.
Smartcard users
We understand that smartcard users need one central place to get help with the most common issues they encounter. This includes how to:
- use a new smartcard
- unlock a smartcard
- renew smartcard certificates
- find their Registration Authority
- change their Care Identity profile or passcode
You can now find this information on the new smartcard and authenticator users page.
What else is changing
You can now get help and information about each Care Identity application and service, including Care Identity Management, Apply for Care ID and the Care Identity Service application.
For details of the latest releases and planned maintenance within each application or service, go to our new release hub.
If you're having technical issues, you can go to our new setting up and troubleshooting area. This includes a list of fixes for common issues, which we'll be developing as issues are identified.
Give us your feedback
These new sections are still in development and we'll continue to make changes in the coming weeks and months. Your feedback will be vital, so we can make the right changes to help you get the most from this site.
We want to know any:
- pages you use regularly that you now cannot find
- conflicting or confusing information
- improvements or additions you can suggest
To give feedback on these content changes, or anything else to do with Care Identity Service, go to our feedback area.
