NHS Apply for Care ID release 3.9.0

Apply for Care ID will release version 3.9.0 on 9 September 2025, subject to final testing.

This release will include:

• smartcard photo retry functionality
• a change to make email addresses case insensitive

Supporting guidance

Read our support and training guidance:

• About Apply for Care ID
• Get started with Apply for Care ID
• Support with applying for my Care ID

Errors after the release

There is a small chance that after this release, Apply for Care ID users may see a blank screen or loading error. If this happens, please try these steps:

• force a reload of the page - press Ctrl + F5 (on some computers this can be Fn + F5)
• clear your browser's cache - press Ctrl + Shift + Delete

If you have a Registration Authority Manager or Agent role and you would like to request a new domain to be added, check the CIS allow-list first, and then complete a webform request.