CIS2 Authentication iPad app release 1.8

As part of ongoing improvements, we've added specific error codes for authentication failures on the iPad so health and care professionals can troubleshoot, reset and report on the issue.

Technical and support teams will be able to see which credentials are currently registered on the device with the "Validate Registration" button. To see how this works, watch our video. 

Health and care staff members who use iPads will be able to reset their registration without reinstalling the app, allowing the device to be wiped and registered again. To find out how to reset the device, watch our video.

What this means for you

Health and social care professionals:

• If there is an authentication failure, the iPad user will be redirected to this troubleshooting guide.

Organisations providing IT support for health and social care professionals:

• Should familiarise themselves with this troubleshooting guide.

Health and social care application suppliers:

• Should experience no change. 

Registration Authorities:

• Should familiarise themselves with this troubleshooting guide.

Why we are doing this

We are making a few minor security changes and fixes as part of our normal maintenance pattern. We have also introduced features to help health and care professionals troubleshoot errors, validate and reset their registration without having to visit support staff.