Agilico Connect

Say goodbye to expensive, unreliable communications…. and hello to Agilico Connect.

Agilico Connect is a powerful cloud based VoIP telephony system designed specifically to meet the communication needs of GP surgeries. It simplifies how general practices, healthcare professionals, and patients stay connected, always ensuring seamless and efficient communication.

With Agilico Connect, you have a reliable, scalable solution that enhances both incoming and outgoing communications, particularly during peak times. Whether it's managing high volumes of patient calls or enabling clinicians to contact patients with ease, Agilico Connect puts you in full control of your surgery’s communication platform.

Get connected

Agilico Connect lets you make and take calls using an internet connection. But it’s more than just voice calls you also get call recording, auto attendant, call queuing, hunt groups, and more. It’s a game changer for healthcare communication.

User friendly

Agilico Connect offers a user friendly online customer portal with powerful administrative tools, allowing users to quickly and easily customise their phone system from anywhere with just a few clicks.

Reliable

In the healthcare sector, we know that downtime is not an option. We utilise UK data centres for our services and offer unmatched reliability with built in business continuity.

In the event of maintenance, disruption or a disaster causing the internet of the surgery to go down, calls can be delivered to mobile or diverted to other sites at just a click of a button. This ensures continuous communication with patients, staff, and other healthcare providers.

Flexible

Agilico Connect allows your team to make and receive calls from any location with an internet connection, using Windows, iOS and Android apps and VoIP enabled desk phones.

If you relocate your surgery, expand to additional locations, or have staff working from home or on the move, you can easily access your hosted VoIP system to maintain seamless communication and you’ll keep all your existing phone numbers.

Scalable

With Agilico Connect, you can add users and features as and when you need them. It only takes a few minutes. As your practice grows, your phone system can grow with it. And you’ll only pay for what you actually need now, not what you think you might need in the future.

Fully loaded

Agilico Connect comes fully loaded with all the features you’ll need in a busy healthcare practice, including call recording, auto attendant, call queuing, hunt groups, reporting and statistics, and customisable dashboards for real time updates.

Easily manage busy periods, ensure compliance by keeping patient data safe and secure, and provide patients with the best possible experience and service.

Integrated

Agilico Connect integrates medical information systems to take communications to the next level.

These integrations allow staff and doctors to easily identify inbound callers from your patient data during calls. improving efficiency and patient care whilst maintaining security and data protection.

Future proof

Connect delivers the latest features to you as and when they’re released. Whether it’s enhancing call quality, improving security measures, or integrating new productivity tools, your system is always up to date.

No complex upgrades. No downtime.

Secure

With Agilico Connect, we manage the platform’s hardware and software through our cloud telephony system. Our systems are pen tested to maintain robust security, so that your communications are. No patients’ data is held within our solution ensuring sensitive information is always protected, giving you complete peace of mind.

Supported

Agilico provides comprehensive support throughout the transition to a cloud communication system. From the initial consultation, where we provide information and advice, to guiding you through understanding your requirements, selecting the right solution, and building a strong, long term relationship, we’re there to support you every step of the way.

Affordable

With a cloud VoIP telephone system, there’s no need for costly capital expenditure on hardware infrastructure or line rental. Everything is hosted in the cloud. All you need is an internet connected supported device and headset (if required) and you’re all set.

Our telephony platform is designed to meet the unique needs of GP surgeries, ensuring efficient and seamless communication between your practice and patients.

Features include:

• unlimited call queueing: Patients are never met with a busy tone, allowing them to stay in the queue until answered
• UK outgoing calls: Make as many calls as needed to UK destinations, with predictable monthly costs and no surprises
• queue callback system: Patients can choose to exit the queue at their current position and are automatically called back to rejoin the queue once they reach the front
• comprehensive reporting engine: Provides real time insights with no additional investment required from the surgery
• technical support: Our team is on hand to provide help when needed, ensuring your system runs smoothly

With these features, your practice can manage patient calls more efficiently whilst improving the overall experience for both staff and patients.

Agilico Connect is designed specifically for GP surgeries, offering seamless integration with clinical systems to enhance efficiency and patient care.

Features include:

• API for true interoperability with essential healthcare systems
• desktop integrator tool for bespoke workflows tailored to your practice's specific needs

We ensure a seamless implementation of Agilico’s Connect telephony platform, tailored to the specific needs of GP surgeries. Every project is overseen by a dedicated project manager to ensure smooth delivery and timely completion within 4 to 6 weeks.

Comprehensive training is provided as part of the onboarding process, ensuring your team is fully equipped to use the platform efficiently. Once implemented, you will have access to a support portal and helpdesk for ongoing assistance.
Main features include:

• dedicated project manager for seamless coordination
• delivery timeframe of 4-6 weeks
• full platform training provided during the onboarding process
• access to support portal and helpdesk post implementation