Health24

Health24 is a communications solution for the NHS & Healthcare sector, managing every aspect of practice communications for patients, staff and management.

The software is written by Ctalk who are market leaders in advanced telephony software. All the software is written in England and supported by our UK support team.

We have security at its core with accreditations of ISO27001, ISO9001, ISO22301, Cyber Essentials and PCI DSS Service Provider.

Benefits to patients include:

• automated appointment management available 24 hours a day
• option to schedule a call back 
• automated self-services avoiding having to wait for reception to answer
• prioritised call routing for palliative patients, nursing homes and vulnerable patients

Benefits to clinicians and practice managers include:

• modern flexible software that is intuitive and quick to use
• software that allows practices to achieve their goals without limitations
• encrypted call recordings with full audit trail
• full reporting on every detail of patient interactions and staff software usage
• browser based management tools with immediate changes
• live self-configured dashboards for both desktops and reception display screens
• communications links with patient records

Main features include:

⦁   enterprise voice recognition allowing patients to self-serve without the need to speak to reception
⦁   patient queue management offering patients call backs to suit them and reduce call wait times
⦁    call recording with complete management to search, playback in stereo, evaluate and apply tags
⦁    real-time dashboards with all the communications data available
⦁    large suite of scheduled reports 
⦁    dynamic call workflow allowing for immediate adjustments of the patient journey
⦁    automated SMS triggered by anything the practice wants
⦁    automatic flu clinic scheduling 
⦁    automatic triage data capture

Appointments can be managed by the patient just using their voice.

The patient record can be opened automatically when the inbound caller is recognised.

Call the selected patient at a click of button.

The average implementation takes between 4– 8 weeks from start to finish.

Each project is assigned a project manager who manages all elements of implementation from the initial configuration and set up, through to end user training and project sign off.

The training approach applies two methods depending on your practice size train the trainer or end user training. Training is provided for all elements of the system including training on the management and administration tools in addition to end user training. 
 

99.99% service level for critical issues with 15 minute response time and 4 hour guaranteed fix.

The support team is based in England, available 24 hours a day, 365 days a year.

Practices are assigned a dedicated account manager who is their point of contact for all matters relating to their account.

Customers can access the customer service team through email, chat or phone at any time.