Opus Telecoms

Introducing Opus Medicloud with Horizon Contact, your go-to cloud-based contact centre solution for enhancing customer engagement in healthcare and care organisations. It offers seamless multi-channel communication, and even integrates effortlessly with EMIS Web for added convenience.

Benefits include:

Streamlined customer interaction

Opus Medicloud with Horizon Contact simplifies engagement across various channels, including voice, email, and webchat. This makes it convenient for service users to connect with healthcare practices.

User-friendly self-service

Our intuitive web portal grants authorised users' full control over configuration, from call routing to user setup, ensuring a secure and straightforward experience.

Reliable scalability

As your practice expands, so can your contact centre. Opus Medicloud with Horizon Contact is a dependable and scalable solution that effortlessly accommodates growth.

Collaborative efficiency

All practice staff can collaborate on a unified telephony platform, enabling secure information sharing and delivering exceptional customer service.

Comprehensive reporting

Gain insights into your operations with a full suite of management reports, including real-time and historical data. Optimise customer service and enhance operational efficiency effortlessly.

Compatibility and flexibility

Designed to simplify multi-channel customer interactions, Opus Medicloud with Horizon Contact works seamlessly with a wide range of handsets and supports WebRTC technology.

Elevate your healthcare and care organisation's customer service with Opus Medicloud with Horizon Contact – the ultimate solution for seamless, efficient, and customer-centric communication.

Effortless call management

Our system streamlines call handling with automatic routing, interactive voice response, and an auto-attendant.

Comprehensive call recording

Ensure accuracy by recording inbound, outbound, and internal calls, preserving valuable information.

Customisable call flows

Tailor call processes to align with your specific communication needs.

Effective call queues

Keep callers engaged with voice messaging and music during wait times. Implement callbacks and post-call surveys for feedback collection.

Webchat and email integration

Seamlessly connect online users with your staff through webchat, and efficiently route emails for enhanced productivity.

Detailed reporting

Access a wide range of statistics and reports to gain insights into your operations, enabling data-driven decisions.

EMIS web compatibility

Enjoy effortless integration with EMIS Web through our Opus Medicloud app. We also provide options for integration with other clinical systems.

Elevate your communication capabilities with our all-inclusive solution. It's time to enhance your customer interactions and take your communication to the next level.

Opus Medicloud is a Windows application specifically engineered to seamlessly integrate with the clinical patient data platform, EMIS Web. This integration is meticulously designed to enhance the user experience for NHS primary healthcare organisations that utilise both Horizon Contact and EMIS Web.

The main benefits include:

At Opus, we understand the prospect of installing a new telephone system might seem daunting, but we've designed our process to ensure convenience and peace of mind.

Here's how we make it easy for you:

Flexible installation scheduling

We know your time is valuable. That's why we offer installation slots outside regular business hours, including evenings and weekends, to minimise disruption.

Efficient offsite configuration

To keep things running smoothly, a significant part of the setup process is undertaken offsite by our engineers. This means less hassle on installation day and the actual solution can be live pre-changeover.

Quick turnaround

Our standard timeline from accepting a quote to installation is just 4 weeks. However, we can expedite the process if needed, even arranging call diverts before the new system is fully installed.

Free training

We offer free training to all our NHS partners. Before installation, we provide a preparatory session for your front desk staff. Plus, ongoing training is available on the system and its features, all at no extra cost.

Rest assured, Opus is here to make your transition to a new telephone system as smooth and stress-free as possible. Your convenience and confidence in the process are our top priorities.