Providing a new access key
How to provide a new Digital Staff Passport access key to a staff member who has accidentally deleted theirs, or lost or replaced their phone.
Log in to the Digital Staff Passport employer's portal using your email address and password.
Note: for extra security, multi-factor authentication (MFA) has been added to the Digital Staff Passport login process. Read our user guide on logging in with MFA.
Select 'Staff passports' or 'Reviewed staff passports' on the left-hand side to view existing passports.
All existing staff passports will be shown, along with additional details about the staff member. Select the staff member’s name to review their details.
Select 'Manage passport'.
Select 'Provide new access key credential'.
Some more information about this process will be displayed. To confirm that you want to provide a new access key credential, select 'Yes, provide this credential' and then 'Continue'.
You'll then see a confirmation message.
The staff member will be notified by email and text that a new access key has been provided and that they can now log in to retrieve it.
Last edited: 15 July 2024 11:38 am