Support for employers using Digital Staff Passport

System management settings

Guidance on system management settings within the Digital Staff Passport portal, which apply across your trust and can only be changed by Senior Portal Administrators.

First-time login and password reset

Step-by-step guidance for employers using Digital Staff Passport for the first time.

Logging into the employer portal with multi-factor authentication (MFA)

Digital Staff Passport uses MFA to increases the security of the service and its users' data.

Inviting staff members to sign up

Step-by-step guidance on how to invite employees to sign up for the Digital Staff Passport service.

Resending an invitation

How to resend an invitation to use the Digital Staff Passport service to a staff member.

Deleting an invitation

How to delete an invitation to use the Digital Staff Passport service that has been sent to a staff member.

Verifying a staff member's identity

How to use the NHS Digital Staff Passport portal to confirm the identity of a new employee.

Completing a face-to-face identity check

How to respond when a new Digital Staff Passport user opts to have their identity checked in person.

Providing a new access key

How to provide a new Digital Staff Passport access key to a staff member who has accidentally deleted theirs, or lost or replaced their phone.

Creating Digital Staff Passports for multiple users

You can use a bulk upload template to create more than one Digital Staff Passport at a time.

Requesting credentials from a staff member

How to use Digital Staff Passport to request credentials from a staff member who has them stored in their digital wallet.

Reviewing credentials a staff member has shared

How to review credentials a staff member has shared in Digital Staff Passport, because they've received new credentials or moved to your trust.

Managing credential requests

How to respond to staff member requests to provide credentials through the Digital Staff Passport service.

Confirming credentials required

How to confirm a staff member's eligibility to start work and move their staff passport from the awaiting credentials/ pending area to the reviewed area of the employer portal.

Connecting to Electronic Staff Record (ESR)

Connecting to Electronic Staff Record (ESR)

Providing credentials

How to provide credentials to staff members with access to your trust's Digital Staff Passport employee portal.

Sending a reminder to a staff member to review credentials

How to generate an email to a staff member reminding them they've been provided Digital Staff Passport credentials.

Withdrawing pending credentials

How to cancel the issue of pending Digital Staff Passport credentials that the staff member has not yet reviewed and added to their Microsoft Authenticator digital wallet.

Revoking credentials

How to revoke credentials in Digital Staff Passport that have been issued or provided by your organisation.

Archiving credentials

Credentials are automatically archived (hidden from default view) to ensure the most up-to-date credential is displayed, but they can also be manually archived or unarchived.

Viewing a staff member's passport history

See a log of all changes to a user's Digital Staff Passport since its creation.

Disabling a Digital Staff Passport

How to disable a staff member's Digital Staff Passport so that it is temporarily unavailable but can be reactivated in the future.

Enabling a disabled Digital Staff Passport

How to re-enable a staff member's Digital Staff Passport that has been disabled previously.

Adding a new admin user to Digital Staff Passport

Step-by-step guidance on how to create a new account for an admin user on behalf of your trust in the Digital Staff Passport service.

Changing an existing admin user's details

Step-by-step guidance on how to change the name or role of an existing admin user in the Digital Staff Passport service.