Troubleshooting

Cannot change an incorrectly entered name

What an HR team needs to do if a staff member's name has been entered into Digital Staff Passport incorrectly and needs to be changed

DBS check information - issue with passport issue date field

What to do if the passport issue date is not displayed or is incorrect within the DBS check information screen.

Where to get information to complete a DBS check for an employee who shared credentials

What to do if credentials do not provide all the information required to complete a new criminal record check, when it is required.

The DBS credential does not provide enough information for you to accept it

What to do if you do not have all the information you need from a staff member to complete a new DBS check.

When and how to issue a temporary placement credential

What HR teams need to consider when thinking about issuing certain credentials in Digital Staff Passport to staff moving temporarily between trusts.

What to do if a staff member tries to share credentials that do not exist

How to proceed when a staff member tries to share credentials in Digital Staff Passport that they do not have in ESR.

What to do if you've accepted a staff member's credential and it is then revoked

Information on how you'll find out if a staff member's NHS Digital Staff Passport credential is revoked and what you need to do next.