What to do if you accidently delete your verification code from your Microsoft Authenticator app

You are using the Microsoft Authenticator app as your multi-factor authentication method, but you have accidentally deleted the one-time verification code that you used when you first set it up.

The Microsoft Authenticator app checks for your verification code each time you use it and it will no longer work if you've deleted it.

You'll need to log a ticket with the Digital Staff Passport service desk to request to unlink your mobile from your account.

Use this form to open a ticket.

Include in the form that you want to unlink your mobile from the Digital Staff Passport Active Directory.

You can use the service desk if you want to re-set your multi factor authentication method, for example if you selected Microsoft Authenticator and you now want to use phone. Remember, in this scenario you will need to remove your connection in the Microsoft Authenticator (go to your account, click on the settings icon and select ‘Remove account’).