Revoked credentials

If you receive an email / text saying that a credential has been revoked (cancelled) by your trust, select the link to log in. An example of the email is shown below.

 

The login link in the email will take you to the login page.

 

You'll now see a QR code.

 

Scan the QR code using the Microsoft Authenticator app on your smartphone. To get to the scan function, select 'Verified IDs' in the bottom-right of the screen, then the scan icon in the top-right of the screen.

 

Alternatively, if you’re using your smartphone rather than a computer to complete this process, you can select the green button to connect to Microsoft Authenticator app.

 

Complete this process and the web page will refresh and you will now be logged into the trust’s employee self-service portal. You'll see a banner at the top telling you which credential has been revoked. To see the details, select 'View credential'.

 

The reason the credential has been revoked will be shown, as well as details of the credential itself. Revoked credentials can no longer be shared with other trusts.

 

Deleting a credential

We recommend that you find this credential in your Microsoft Authenticator digital wallet and delete it.

First go to the 'Verified IDs' tab of Microsoft Authenticator app.

 

Select the credential you want to delete, then the delete icon at the top-right of the screen.

 

Finally, confirm that you want to delete the credential.