Help with each stage of Digital Staff Passport

I'm new to Digital Staff Passport - how do I get set up?

The main steps are shown in the diagram below.

Read step-by-step guidance on signing up when you've had an invitation.

I'm not sure which trust to sign up with

If you've received email invitations from more than one trust to sign up to Digital Staff Passport, and you're not sure which is the right trust to sign up with, read our troubleshooting page.

You can also read our guide on how to choose the right employee portal.

How do I do a digital ID check?

Install and use a digital identity app

Use an app to confirm your identity. The apps approved for use with Digital Staff Passport are Yoti and Post Office EasyID.

Each app is available for both Apple and Android devices.

Get Yoti from:

• the Apple App Store
• the Google Play Store

Get Post Office EasyID from:

• the Apple App Store
• the Google Play Store

You can still register for Digital Staff Passport without a digital identity, but you'll need to attend a face-to-face identity check.

What's a digital wallet and how do I install it?

A digital wallet is where Digital Staff Passport credentials are stored.

The digital wallet used in Digital Staff Passport can be found in the Microsoft Authenticator smartphone app. All users will need Microsoft Authenticator to use Digital Staff Passport.

Download Microsoft Authenticator from:

• Google Play
• the Apple App Store

I've set up Yoti or Post Office EasyID - what do I do now?

Install Microsoft Authenticator

This is the app you'll use to store your information.

Follow the registration steps

Have you had an email inviting you to register?

• I have had an email inviting me to register
• I have not had an email

I've had my ID approved by the trust - how do I get into my Digital Staff Passport?

Get your access key

Once you've registered, your trust will email you a link to download an access key.

You'll need this to log in to the employee portal. You'll only need to download your access key once for each trust whose portal you need to access.

Read step-by-step guidance on how to download your access key.

Find the link to your employee portal

You'll find the link to the employee portal for each trust on this list of registered trusts.

Follow the steps to log in

Read our step-by-step guide to logging in.

I've added my access key to my digital wallet - what happens now?

You can now log in and use your Digital Staff Passport. Some of your options are shown below.

Add credentials to your digital wallet

To view and request the credentials that are available from your trust, see our guide on how to request credentials.

Share credentials with a trust

Read our guides on how to share your credentials with:

• your current trust
• a new trust, when you've received an invitation
• a new trust, without an invitation

Other actions

For other actions you can take in Digital Staff Passport, see our employee user guides.

I'm trying to enter my email or phone number, but nothing happens

Check if pop-ups are being blocked

To fix this, read this troubleshooting guide.

Check our other troubleshooting guides

We are creating troubleshooting guides as errors are reported to us. Go to our troubleshooting area.

3. Report the error

If you're stuck and can't find help for your error, use our employee contact forms to let us know.

I'm trying to share my credentials

If you've had a request for credentials by email

Read how to share credentials with:

• your current trust
• a new trust

If you have not yet had a request for credentials

Read how to share credentials with:

• your current trust
• a new trust

I'm trying to add a new credential

If a trust issues you with a new credential, you'll get a notification via text and/or email. This will contain a link to log in to the Digital Staff Passport portal to review the credential.

Read step-by-step guidance on reviewing, accepting and rejecting new credentials.

The information in one of my credentials is wrong

When you are provided with a new credential by a trust, you have the option of rejecting it if contains incorrect information.

Follow the steps in this user guide until you reach the screen where you're asked to accept or reject a credential. You'll see that 'Credential contains incorrect information' is one of the options available.

This will alert the trust's HR team that there is incorrect information in your credential. If they're able to correct it themselves they will reissue the credential. If not they'll get in touch to ask you for the correct information.

I'm moving to a different trust - what do I do?

If your new trust is registered for Digital Staff Passport, they should send you an email invitation to share your credentials with them, including your identity credential.

Read our guide on sharing your credentials when you move trusts and receive an invitation.

If you know that your new trust uses Digital Staff Passport but you've not yet had an invitation, you can choose to share your credentials anyway.

Read our guide on sharing your credentials when you move trusts, without an invitation.

I've changed my home address - what do I need to do?

You do not need to change your Digital Staff Passport or your identity credential. You just need to tell the HR team at your current trust.

Read more about changing your home address.

I'm seeing an error

Check our other troubleshooting guides

We are creating troubleshooting guides as errors are reported to us. Go to our troubleshooting area.

Report the error

If you're stuck and can't find help for your error, use our employee help forms to let us know.

I'm somewhere else in the journey

See our user guides

We've created step-by-step guidance on:

• registration and setup
• sharing and managing credentials
• managing your Digital Staff Passport

See all our employee user guides.

Contact us

For any other help you need, or to ask us a question about the service, use our employee help forms.

I want to delete my Digital Staff Passport

Deleting your Digital Staff Passport is a permanent step. You will not be able to use your passport again if you delete it. Read step-by-step guidance on how to delete your Digital Staff Passport.

If you want to deactivate it but keep your data and credentials available, read how to deactivate and reactivate your Digital Staff Passport.