Troubleshooting
How to fix common issues staff may have when using the Digital Staff Passport service.
Many issues with NHS Digital Staff Passport can be fixed by:
- forcing a reload of the page - press Ctrl + F5 (on some computers this can be Fn + F5, and on Apple computers this can be Cmd + R)
- clearing your browser's cache - press Ctrl/Cmd + Shift + Delete
If this does not fix your issue, please refer to the troubleshooting guidance below or get in touch.
Report an issue
To report an issue, use our technical help form.
Last edited: 1 April 2025 10:24 am