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I get an error when trying to share credentials with my trust

What to do if you get a service error page when trying to share a credential with your current employer.

The issue

You've been asked to share one or more credentials with your trust. You log into the trust’s employee self-service portal and try to share, but you get a ‘Problem with the service’ error page displayed.

DSP problem with the service error


Likely cause

There is something wrong with the credential in your Microsoft Authenticator app.


What to do

Reissue the credentials you are trying to share into your Microsoft Authenticator app. See guidance on how to reissue credentials to your wallet.

Last edited: 11 February 2025 11:29 am