Share identity with trust - email address error

You are trying to share your identity with a trust and you see an error saying that your email address already exists.

Either:

• you have been sent an invitation with a link to Digital Staff Passport, but you accessed the service through a link on the website - this causes the system to flag your application as a duplicate
• the system has timed out or an unexpected error has occurred

Start the journey from your computer if possible, as it cuts down on switching between screens on your smartphone.

Search your inbox for an email:

• From: NHS Digital Staff Passport
• Title: Invitation to sign up - [name of trust]

Click on the 'START NOW' link in the email.

On the screen you see next, choose 'This is my first time registering with any organisation’.

Continue through the steps until a confirmation screen appears.

If this does not fix the error, then please contact us via this web form and a member of the Digital Staff Passport team will be in touch.