Share identity with trust - invalid activation barcode

You have successfully verified your identity using Yoti or Post Office EasyID. You scan the QR code with your phone to share your identity with a trust, but an error message shows saying ‘Invalid activation barcode’, or the scan does not work.

This problem is usually caused because you are scanning the QR code with the Microsoft Authenticator app, rather than the Yoti or Post Office EasyID app.

The easiest solution is to open your phone camera app, and point the camera at the QR code. A link to a website should show on the camera, and when you click the link, it should open the Yoti or Post Office Easy ID app.

Alternatively you can open the Yoti or EasyID app and select 'Scan'.

Continue through the steps until a confirmation screen appears.

If this does not fix the error, then please contact us via this web form and a member of the Digital Staff Passport team will be in touch.